Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Luxia Harmony Haven Residential Care (“Luxia Harmony Haven,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, submit an inquiry, complete an online form, respond to an advertisement, schedule a tour, or otherwise communicate with us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Mailing address
Preferred method of contact
Information submitted through website contact forms
Information submitted through Facebook, Instagram, Meta, or other advertising lead forms
Information related to your interest in our residential care services
Preferred room or accommodation type
Desired move-in timeframe
Tour requests and scheduling information
Information about the person for whom you are seeking care
Other information you voluntarily provide when communicating with us

Please do not submit detailed medical records, Social Security numbers, financial account information, or other highly sensitive information through a general website or social-media contact form unless specifically requested through an appropriate secure method.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries about Luxia Harmony Haven
Contact you regarding your request for information
Discuss current or anticipated availability
Provide information about our services and care options
Provide information about pricing and accommodations
Schedule and confirm tours
Follow up after an inquiry or tour
Determine whether our services may be appropriate for a prospective resident
Communicate with prospective residents, family members, representatives, or other authorized individuals
Improve our website, advertising, customer service, and outreach
Maintain business and inquiry records
Comply with applicable legal and regulatory requirements
Protect the rights, safety, and security of our residents, visitors, staff, business, and others

3. Facebook, Instagram and Meta Lead Forms

Luxia Harmony Haven may advertise through Facebook, Instagram, and other services operated by Meta.

If you submit a Meta lead form, information you choose to provide—such as your name, email address, and telephone number—may be transmitted to Luxia Harmony Haven so that we can respond to your inquiry.

We may use this information to contact you regarding availability, care options, pricing, tours, and related services.

Your use of Facebook, Instagram, and other Meta services is also subject to Meta’s own privacy policies and terms.

4. How We Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

Service providers that assist us with website hosting, communications, advertising, scheduling, technology, or business operations
Professional advisers when necessary
Government or regulatory authorities when required by law
Law enforcement or other parties when disclosure is legally required or reasonably necessary to protect rights, safety, or property

Service providers should only receive information reasonably necessary to perform services on our behalf.

5. Health and Care Information

During the inquiry, assessment, admission, or care process, you or an authorized representative may provide information concerning a prospective or current resident’s health, medications, mobility, care needs, or other personal circumstances.

Information collected as part of the resident assessment, admission, or care process may be subject to additional privacy, confidentiality, recordkeeping, or regulatory requirements.

This general website Privacy Policy does not replace any separate privacy notices, admission documents, consent forms, or other notices that may apply to resident records.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, measure website performance, and support advertising or marketing activities.

Third-party services used on our website may also collect information according to their own privacy policies.

Depending on your browser and the technologies being used, you may be able to restrict or disable cookies through your browser settings.

7. Advertising and Analytics

We may use advertising and analytics services to understand the effectiveness of our marketing and how visitors interact with our website.

These services may use cookies, pixels, device identifiers, or similar technologies. Information collected by third-party platforms is also governed by their respective privacy policies.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.

However, no website, email system, electronic transmission, or electronic storage system can be guaranteed to be completely secure. You should therefore use caution when transmitting sensitive information electronically.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Respond to your inquiry
Provide requested services
Maintain appropriate business records
Meet legal, licensing, regulatory, or contractual requirements
Resolve disputes
Protect our legitimate business interests

Information that is no longer reasonably required may be deleted, destroyed, or otherwise handled in accordance with applicable requirements.

10. Your Privacy Choices

You may contact us to request that we:

Update or correct contact information you previously provided
Stop sending marketing communications
Stop contacting you regarding a previous inquiry
Address questions or concerns about how your information is being handled

Certain records may need to be retained when required by applicable law, regulation, licensing requirements, or legitimate recordkeeping obligations.

11. Email and Telephone Communications

If you provide your email address or telephone number when requesting information, we may use it to respond to your inquiry and follow up regarding Luxia Harmony Haven’s services, availability, pricing, or tour opportunities.

You may ask us to stop marketing communications at any time.

Providing a telephone number through an inquiry form does not require you to purchase or obtain services from Luxia Harmony Haven.

12. Children’s Privacy

Our website and marketing are intended for adults seeking information about residential care and related services.

We do not knowingly use our website to solicit personal information directly from children under 13.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Luxia Harmony Haven is not responsible for the privacy practices, security, or content of independently operated third-party websites. We encourage visitors to review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable requirements.

When changes are made, the updated policy will be posted on our website with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or how Luxia Harmony Haven handles information, please contact us:

Luxia Harmony Haven Residential Care
2521 Smoke Psge St.
Crandall, TX 75114

Phone: 844-425-3624
Website: luxiaharmonyhaven.com